Tell me about a recent situation with a customer that really tested your patience.
Give an example of when you had to deal with a major change in the customer relationship practices in your workplace.
Tell me about a time you have had to adjust to a new manager who had a different management style to what you were used to.
Describe a time you had to change you approach to customer because your initial attempts were unsuccessful.
Tell me about a time that you had a confusing interaction with a customer, how did you clarify things?
Describe a time that you picked up an error or problem that had been overlooked by others at work.
Take me through the process you use to check that you have the right details from a customer.
How do you define going the extra mile for your customer, give me an example of when you have done this.
Describe a recent situation when you had to handle a dissatisfied and angry customer.
Describe a time you had to ask a number of questions and listen carefully to fully understand the customer's query.
Give a specific example of when you had to sort out a complex problem for a dissatisfied customer recently.
Tell me about a difficult situation to which you found a simple solution.
Tell me about a time you had to evaluate a large amount of information to sort out a problem. Talk me through the steps you took.
How many orders/queries did you deal with on an average day?